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Chatbots have been a hot topic among marketers of late, and Pizza Express recently tested the waters with a game its customers can play in-restaurant to win prizes, like a free serving of its famous doughballs. But, it’s not writing the technology off as a bit of fun and will

As the AI era continues to unfold, the idea of a future driven by artificial intelligence can evoke mixed emotions. Microsoft Tesla CEO Elon Musk likened the development of artificial intelligence technologies to “summoning the demon .” Regardless of our feelings on the matter, artificial intelligence is set to play an increasingly

In the last few years, commercial organizations have relied heavily on immersive technology, effectively transforming operations and even market competition. The internet makes cross-device integration increasingly common, particularly as more devices become connected. As it becomes easier to connect with one another, the lines between reality and the digital world

During Microsoft’s Build Conference earlier this year, CEO Satya Nadella delivered the three-hour keynote address, in which he highlighted his belief that the future of technology lies in human language. In this new wave of technology, conversation is the new interface, and “bots are the new apps.” While not as

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. US consumers appear to be warming up to the idea of using of chatbots as a customer relationship management (CRM) tool, according to new research from Aspect Software Research. In its

Welcome to our weekly edition of what’s hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. New Instagram Features Improve Engagement and Moderation for Comments: In the “coming weeks,” Instagram will add the ability

Chatbots are emerging as powerful customer service tools in many industries. You’ve probably encountered one of these automated helpers while browsing or shopping; they often pop up on websites, offering to provide guidance or answer questions. In the real estate industry, these bots have the potential to revolutionize lead generation.

Developers had a busy year. Though some tried to claim that 2016 was the year apps were dying, the App Store saw some of its biggest changes — and its biggest hits — yet.  From Pokémon Go to chatbots and all the apps that helped us take better selfies, the

2016 was a big year for chatbots, and the whole world is fascinated. These conversational agents are on their way to disrupt many industries and transform our everyday lives. But there are many unique industries that are going to be disrupted by the bots, and the affiliate marketing business is one

Dealing with customer service sucks – it is the bane of our existence as consumers. Once you’ve searched the site to find the right number –  which feels purposefully hidden to discourage you from calling – you then talk to a robot that completely fails to understand what you’re saying

This week, Amazon announced that it’s launching a new type of grocery store. You walk in, pick up the boxes of food you want, and you walk out. Thanks to a combination of modern tracking technology, artificial intelligence, and a mobile app that has your payment information, you don’t need

Microsoft is joining Google and Amazon in the race for your home. This week, at an event in China, the venerable tech giant trumpeted the arrival of Project Evo, a sweeping plan to build hardware devices that work a lot like Google Home or the Amazon Echo. But this race

Slack announced a strategic partnership with Google Cloud this morning, which will bring a number of new features, including deeper integrations with Google services, to its collaboration platform for teams. Among the additions are new bots for notifications, as well as support for Google’s recently launched Team Drives, document previews,

If there’s anything we can learn from the recent success of TV shows like Westworld and films like Her, is that we are more fascinated with AI than ever, though not quite in the ways television portrays. Today, the AI we want is AI that lives online and exists to

It seems almost quaint that there was a time when holiday shopping meant harried parents drove to physical stores in search of the season’s must-have toys for their children. And just as e-commerce changed the holiday shopping game, delivering said toys to consumers’ doorsteps not unlike Santa himself, the coming