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Microsoft is giving Kik users early access to its newest AI chatbot called Zo.ai. Zo is a successor to Microsoft’s ill-fated Tay.ai chatbot, which the company revoked in March after users got it to spew racist, hate-filled comments. MSPowerUser.com blogged about Zo being available in preview on Sunday. Kik users

Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change. According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would

Microsoft is taking another shot at giving users a friendly AI-driven bot conversation partner. On Monday, the company released Zo, a chatbot that users can converse with on Kik, the popular messaging platform.  Zo is a follow-up to Tay, the tech giant’s first foray into friendly, English-speaking chatbots. It’s clear

It was only a matter of time. There’s now a Jesus Bot on Messenger — hallelujah! — and it’s one of our 5 bots to try this week. Jesus: Hold on one sec, just healing someone. Jesus: Greetings Blaise! Thou speakest to me, your lord and savior. But that’s also

Money makes the world go round, or so they say. Payments, investments, insurance and billions of transactions are the beating heart of a fractal economy, which echoes the messy complexity of natural systems, such as the growth of living organisms and the bouncing of atoms. Financial systems are larger than

One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now customer service bots. Companies ranging from RBS to KLM and Disney

Following a successful listing on the Australian Securities Exchange (ASX) on November 17 with a market capitalisation of AU$23 million, conversational commerce company Flamingo is now looking at Australia as a key market, with online lending marketplace DirectMoney being announced as its first local client. Born in Australia and based

When Facebook announced that its Messenger App would feature chatbots at its F8 Developer Conference in April, it signaled an important shift in the way businesses can interact with customers. Chatbots are not new, but when a giant like Facebook brings the technology to the masses, companies start strategizing on

HP has made a Slack bot that lets you print documents directly inside Slack. Currently, there isn’t really an easy way to print a document within Slack. Instead, documents shared in Slack must be opened in a separate app or web browser. Of course, you can just use a keyboard

With all the great articles out there, it can sometimes be hard to catch up on every single one of them. So imagine being able to go through a 2,000-word article in a minute or two. Or even faster. Enter: SlideShare! With SlideShare, great ideas and strategies are condensed into

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. Amazon is opening up its machine-learning capabilities to third-party developers with its new AI platform, according to TechCrunch. The service, which was introduced at Amazon’s re:Invent developer conference in Las Vegas on

Bots made big headlines in 2016. They’ve been hailed variously as the future of commerce and a revolution in customer service. It seems likely that, just as the web and the cell phone once did, the messaging interface will transform how we interact with the world around us. To do

There’s a gold rush in the chatbot ecosystem today. Ever since Facebook launched chatbots on Messenger in April this year, many startups and developers have scrambled to make a splash and secure a first mover’s advantage. Just this week, news outlet Quartz launched a Bot Studio to experiment with bots

AI and natural language understanding (NLU) is evolving quickly and made quite some progress over the last couple of years. Still, it seems that fully automated support via chatbots is not there yet. Therefore, a human intersection is necessary for every successful customer care bot. There are many different ways

It’s been a long night at the Copper Box Arena in London. The arena hosted the handball competition of the Summer Olympics a few years ago. But this weekend has been all about a different kind of competition — the Disrupt London Hackathon. Some of them were participating in our