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The best customer service agent is knowledgeable, always available and knows precisely what your customer wants, but increasingly, they’re not human. Chatbots and other artificial intelligence tools could help your SME offer a more comprehensive, personalised customer service without hiring new staff. But, alongside the benefits of computerising customer service,

We’ve all had a lot of fun playing around with image recognition machine learning AIs from the likes of Google and Microsoft. Today, Amazon’s getting in the game with the launch of its own tool, Amazon Rekognition, which aims to provide deep-learning services to developers. While the tool isn’t public-facing

Want to improve your online sales process? Looking for tips to connect with prospects and customers on your social channels? With the right plan, you can enhance people’s social media experience and generate more sales. In this article, you’ll discover seven tips to improve your ecommerce using social media. Native

This year is the first year when deals in artificial intelligence are really taking off. AI startups have already attracted well over a billion dollars in exits in 2016–and the year isn’t quite done. AI’s fast progress has attracted other types of attention too, like the recent White House Report

My friend Robert Scoble helped me name the target audience my new company is focusing on. They’re called “AI Natives” because they’re naturally drawn to all things AI — whether they be ChatBots, intelligent algorithms or just “smart” software. We’ve had AI for a long time now — and most of us are used

According to a set of intelligent humans interviewed for this story, artificial intelligence (AI) and machine learning are going to help drive the tech economy in 2017. When CIO.com posted a query on Help a Reporter Out, a site designed to help journalists connect with sources, asking about startup trends

The latest interface for the tech world, chatbots, arrived on Facebook Messenger this year. But Facebook is not alone in the chatbot game. There is Microsoft infamous Tay. Both Line and Kik have their own suite of bot-building tools. Bots are also the core concept behind Google Assist and the Allo

Uber’s developer experience chief believes that there will be a shift from touch and app-based consumption of services, to conversation and messaging as a primary computing interface. Speaking at Nexterday North, the ‘anti-seminar’ hosted by Comptel in Helsinki this week, Chris Messina said that there have been a number of defining

Bots are white-hot — but for the fintech industry, trying to implement one with outdated architecture and poor integration can be deadly when it comes to confidential customer financial information. For insight into how banks can mitigate risks with the right infrastructure and design, don’t miss this VB Live roundtable.

By 2019, more than one-quarter of the world’s population will be using mobile messaging apps, according to eMarketer’s new forecast. Mobile phone messaging apps will be used by more than 1.4 billion people in 2016, an increase of almost 16%. The Asia-Pacific region is home to more than 50% of

We believe over the next 12 months, billions of mobile messenger users will become prolific consumers of games and apps using HTML5 and messenger bots. This has the potential to be the most important and lucrative platform ever made available to developers and marketers — it is orders of magnitude

Geoff Taylor, chief executive of the BPI and Brit Awards, wrote this foreword for Music Ally and the BPI’s recent Music’s Smart Future report, addressing the potential of machine-learning, chatbots and artificial intelligence (AI) composition technologies. “For most of us, the notion of artificial intelligence may conjure up visions of replicants

This was supposed to be the year that texting wasn’t just texting anymore. After big announcements from Facebook, Google, and others, Americans were going to use messaging apps for so much more than chatting with friends. You were going to seamlessly interact with a world of online businesses. You were

Not only do more people use messaging services than social networks, they spend more time using these services than they do on social networks and browsing the web, combined. Messaging is in its heyday. The future of technology is in conversation. At the same time, breakthroughs in deep learning and

It’s been an incredible year for digital marketing. 2016 saw numerous ups, downs, and unexpected trends. As we kick off 2017, prepare to see some game-changing opportunities and exciting developments that may impact your marketing plans. Live platforms like Periscope, Meerkat, and Facebook Live have emerged over the past couple