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The current generation of chatbots is, at best, disappointing. Kitt.ai, which is launching its private beta today, hopes to change that. The team of three AI PhDs that founded the company believes that its ChatFlow framework will make it easier for developers to build useful chatbots that can work on multiple platforms

BOSTON — HubSpot Co-Founder and CTO Dharmesh Shah thinks chatbots are the “biggest wave” of technology innovation in the past two decades.  At the company’s annual INBOUND conference yesterday at the Boston Convention and Exhibition Center here, he championed the marketing and sales automation provider’s GrowthBot. Chatbots and machine learning technologies

Chatbots are artificially intelligent platforms that interact and communicate with customers on behalf of a business entity. They are making a difference, developing a different user experience and raising customer retention and loyalty. With the latter being vital to the running of any business, it has also become vital to have

A lot can change in a year, especially in the world of social media. It can be difficult to keep up with all of the terms and slang used with the introduction of new technologies and platforms, so we decided it was time to update our Social Media Glossary. Like

“Bots aren’t Siri yet,” Matt Schlicht told CNNMoney. Schlicht, a former product manager at Ustream and a Y Combinator alum, has become something of a bot guru. He’s the creator of Chatbots Magazine, which has 200,000 readers a month, and launched an invite-only “bots” group on Facebook that has 17,000

Diego Ventura has always been ahead of the curve. Back in 1995, right at the start of the dot-com boom, Ventura started a company called STEFRA, building video chat software for the better part of a decade before Skype was so much as an idea. One of STEFRA’s key partnerships

Trying a new lipstick or make up on your face is so yesterday! A new chatbot from Sephora Virtual Artist powered by Modiface will let you see every imaginable color combination without ever touching your face. This type of collaboration for product discovery using Artificial Intelligence (AI) is a first

Facebook is letting brands try to get chummier with you by expanding the capabilities of chatbots in Messenger. David Marcus, Facebook’s vice president of messaging products, said Tuesday the initial success that companies have seen in reaching customers via Messenger spurred the expansion. He spoke at Web Summit 2016 in

As Messenger continues its steady growth as a communications channel distinct from its social network parent Facebook, the company today is taking the wraps off a new version of the platform that will give developers some new tools for how they present content in it, but it also opens the door

In the ever-evolving social media landscape, things are constantly in flux. New updates come, old best practices die out, and it can be difficult to stay on top of all the various ebbs and flows to ensure you remain aware of the key features and system changes that might be of

KITT.AI is rolling out its newest flagship product. Available today in beta, ChatFlow is a multi-platform framework for creating conversational agents, also known as chatbots. It provides a drag-and-drop interface that lets developers code and deploy chatbots that can exist directly within apps like Amazon Alexa, Facebook Messenger, Telegram, Kik,

Viber, the messaging app with 800 million users owned by Japan’s Rakuten, is today taking the next step in expanding its platform as it seeks to compete against the likes of Facebook’s Messenger and WhatsApp not just for audience — but revenues. Today, Viber is launching Public Accounts, a new account format for

Facebook has begun allowing businesses to send users adverts on Messenger, but only if those users have previously made contact with the brand. Part of Facebook’s iteration of its Messenger chat service as a platform, announced at Web Summit in Lisbon, the change will mean that if a user ever

Facebook’s Messenger bots were launched in a flood of hype earlier this year at the company’s F8 conference. Since then, more than 33,000 Messenger Bots have gone into the live environment, serving a wide range of uses, including booking flights, checking the weather and even diagnosing medical conditions. But while

Facebook’s Messenger bots have proved to be a hit amongst businesses, and now — following a successful testing period — the social networking giant is looking to capitalize on the feature’s large user base with the mass introduction of sponsored messages. Using the new advertising platform, businesses can display “highly-targeted, in-context”