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You can credit IBM’s Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-facing applications. You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an onslaught of bot companies. You can laud Apple’s

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. On Tuesday, Twitter introduced two new features in its Direct Messages (DM) channel aimed at creating a better conversational experience for both businesses and consumers. Welcome Messages enables businesses to set expectations

This piece was co-written by Kristi Colleran, co-founder and chief customer and product officer at Sciens.io. “Markets are conversations,” the Cluetrain Manifesto said in 1999. Today’s markets are more conversational than ever, especially as more and more companies create chatbots for messaging apps. Chatbots (details below) enable us as marketers

Last Sunday, I wanted to order a pizza. I could’ve called my local Pizza Hut or used the company’s website, but I decided to try Facebook Messenger instead. I already had three conversations going, so why not add one more chat window? My customer account for Pizza Hut linked to

Taking aim at the balkanized bot ecosystem, Message.io, a Y Combinator-backed startup, on Wednesday began offering private beta access to its bot platform. The 12-person company, based in Austin, Texas, aims to provide a single system for managing bot-based communication across multiple messaging services. Its bot syndication tool can take

Businesses and developers will be able to make bots for the newly announced Microsoft Teams using the Microsoft Bot Framework, the company announced today in an event held in New York. Built into Office 365, the chat app is an immediate competitor with enterprise chat apps like Slack, HipChat, and Cisco

We are thrilled to announce the private beta launch 🚀 of Octane AI, the easiest way to create a bot and engage your customers or audience via messaging! Starting today, we are opening up access to the Octane AI private beta with the intent to open up the platform to

Bots are hot. Ever since Facebook introduced chatbots at F8 last spring, they’ve been integrated into brand pages for customer service, e-commerce and fun. But how do you make a bot? Many businesses don’t have developers that are adept at creating them. Enter Octane AI, a newly formed startup launched

While there’s been significant interest around chatbots, most bots have significantly under-delivered to date. Industry insiders attribute this to the fact that it’s still a nascent space and refer us to the early days of apps. Bots are already able to do extraordinary things. If implemented correctly, they hold the potential

Drive sales, capture leads, and increase engagement on your Facebook Page. Ready to launch in minutes. Messaging is where your customers are. Facebook Messenger has over 1 billion users. Octane AI helps your business engage with your customers where they already are. Customize your chatbot with ease. Our pre built

Bots are hot. Ever since Facebook introduced chatbots at F8 last spring, they’ve been integrated into brand pages for customer service, e-commerce and fun. But, how do you make a bot? Many businesses don’t have developers that are adept at creating them. Enter Octane, a newly-formed startup launched by media

Twitter is upping its chatbot game. To better help brands converse with users and offer customer support, the company is launching two new products that will help answer basic questions and address complaints. The features announced today let companies partner with nearly a dozen third-party services to build automated-message systems

Chatbot boosters are fond of saying that just as no musician or business would think of not having a web site, very soon they’ll all also need chatbots. Making that vision accessible is the goal of Facebook Messenger chatbot creation platform Octane AI and some key investors have signed on. 

Twitter is rolling out bot-like features inside its direct messaging feature in an effort to lure more brands into using it as a customer service platform. The company today introduced automated “welcome” messages for customers who send a DM to a brand, along with “quick replies” that let customers choose

From slowing sales and exploding phones to the rapid advances of chatbots, digital assistants and virtual reality, it has been a tumultuous year for mobile. For marketers, the upshot is that reaching smartphone users has never been more complex. With mobile’s unique and personal use case as well as a fragmented