How Microsoft plans to find you the best bots

Microsoft CEO Satya Nadella may be the most publicly vocal tech giant CEO in his belief that conversation will be as impactful to computing as the graphic user interface. So maybe it makes sense that the company has made conversation-computing breakthroughs. Last week, Microsoft researchers announced that they made neural networks

Why business chatbots need to plot a new course

At TechCrunch Disrupt San Francisco in September 2016, Facebook’s VP of messaging products, David Marcus, admitted that chatbots got “overhyped very quickly.” And around the same time, something else very quickly changed: Chatbot pessimism became en vogue. The sudden change of opinion, like the original hype, is classic groupthink in action,

Why AI is still very reliant on humans

If pop culture is to be believed, society is quickly heading toward a highly automated future ruled by artificial intelligence. Take Iron Man’s trusty sidekick, J.A.R.V.I.S. Within the Marvel franchise, the artificial intelligence system is able to think, act, and feel like a human. The supporting character is even sarcastic and

BotBeat: This week’s top bot stories

VentureBeat’s Bots Channel tracks the most important news and analysis from the exploding field of bots and messaging. Each week, we select the top stories and present them in in our free weekly newsletter, BotBeat. We include news stories by VentureBeat staff, guest articles from leading figures in the bots community, and a good number of

MasterCard is embracing chatbot integration

This story was delivered to BI Intelligence “Payments Briefing” subscribers. To learn more and subscribe, please click here. Mastercard announced that it will be introducing a chatbot that will give both merchant and bank partners the ability to engage directly with consumers through a number of messaging platforms. With Mastercard KAI,