Author: admin

University researchers who track political activity on Twitter have found that traffic on pro-Trump hashtags was twice as high as pro-Clinton hashtags during the first presidential debate. But the team of academics, led by Oxford University professor Philip Howard, also found that 33% of pro-Trump traffic was driven by bots

Marketing pros always like to talk about the cool factor. In advertising it drives curiosity. In a new product it creates demand. But with the cool factor for customer engagement, the proof is in the plateau — the plateau of productivity that is, a.k.a. the user adoption promise land in Gartner’s Hype Cycle methodology.

Engineers at LiveWorld have developed a chatbot management tool for Facebook Messenger that allows brands to automatically hand off the conversation to a live human when needed. The company plans to make the announcement on Tuesday Let’s say the consumer wants more information about a product or service and the

Customer support software company Freshdesk announced today that it has acquired chat app and bot creator Chatimity. Freshdesk did not disclose the terms of the deal. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate

Chatbots, those computer programs that mimic human conversation using artificial intelligence, are transforming the way people interact with the Internet. It’s not surprising that chat apps are considered the new browsers and chatbots, the new websites. Siri, Alexa, Google Now, and Cortana are all examples of chatbots. And Facebook has

The chatbots are here and brands are already putting them to use. While many early adopters, such as Domino’s Pizza, are employing chatbots for conversational commerce, the opportunities aren’t limited to commerce and marketing. In fact, in the future, chatbots could be a common way for individuals to interact with healthcare

I don’t know who wants to shop via chatbot, but that hasn’t stopped a range of companies from launching their own virtual assistants dedicated to this task. The latest to hit the scene is the new ShopBot bot (say that three times fast), from eBay. Debuting today on Facebook Messenger,

The evolution of chatbots over the past few decades has ingrained them into our daily lives. From virtual assistants on our phones to de facto customer agents online, they have come a long way from their origins. However, if chatbots are going to one day outpace apps, they need to

Facebook has expanded a test of a Snapchat Stories clone feature, called Messenger Day, to users of its app in Australia. The casual sharing feature lets people send illustrated, filter-enhanced photos and videos to friends which disappear in 24 hours — a la Snapchat. A tipster, Ali Duff, reported finding the new feature to us after updating her app today — sending a few screenshots,

Users are looking for more than the humble SMS text message to communicate with friends and family. Our communication requirements now demand group messaging capabilities with the ability to seamlessly share an image or video on the move. Apple’s iMessage, WhatsApp and Facebook’s Messenger are leading the way, but the

No matter how small your business, it’s often impossible to do everything yourself. This is especially true in our age

Why is it that every time humans develop a really clever computer system in the movies, it seems intent on

The White House has open-sourced the bot that president Obama uses to automatically respond to messages sent on Facebook Messenger

Consumers have made a big shift to using mobile phones as their primary, and often sole, telephone, but as they

The retail industry has been talking about the rise of mobile and how it may disrupt everything for years. But