Another 12 months have flown by. As we look back at this year in tech, The Verge staff members are grading each major company and product category in the industry on how they fared in 2016. Last year, with its profits surging and user base surpassing 1 billion, Facebook entered
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Top 10 IoT developments of 2016
While the Internet of Things is a new slant in the technology venture, its broad and exciting applications have made it a favorite among many tech giants. The technology is rapidly transforming our homes, office spaces and cities to nothing less than a cult sci-fi film. That said, the year
2017 Customer Experience Trends
In Business, Small Business|By Richard ShapiroInnovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. When today’s consumer has questions about your product, it is no longer acceptable to wait for the answers— they must
40 of the best Android apps of 2016
This year saw a great crop of new and updated apps to make your Android device more useful, productive and entertaining. We’ve rounded up 40 of the best ones we tested all through 2016 – flip through our list, find your favorites and be sure to let us know which
2016: The Year That Deep Learning Took Over the Internet
On the west coast of Australia, Amanda Hodgson is launching drones out towards the Indian Ocean so that they can photograph the water from above. The photos are a way of locating dugongs, or sea cows, in the bay near Perth—part of an effort to prevent the extinction of these
2016: The Rise of the Intelligent (cloud) Machines
Review of 2016 Blame Mark Zuckerberg. Not for the election of Donald Trump as US president, but for Artificial Intelligence becoming the trend du jour in enterprise tech circles in 2016. Back in those now forgotten days of January, before The Great Inversion of 2016, Zuckerberg was surely kicking his
How HR can benefit from AI and chatbots
Terrible user interface and complex designs have plagued enterprise tools for decades. These tools are not only boring and bulky, but most of them require hours of training, onboarding, and whatnot before you can actually start using them. You end up losing crucial time just figuring out the basic workflow.
Group Video Chat From Facebook Messenger: This Week in Social Media
Welcome to our weekly edition of what’s hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. Facebook Messenger Rolls Out Group Video Chat: The new Group Video Chat feature in Facebook Messenger “makes
Chat is the New Browser
Few people picked up on one of the most interesting things that David Marcus, head of Facebook Messenger, said at TechCrunch Disrupt in September. In an offhanded comment, Marcus noted that users could book airline tickets and hotels through Hipmunk’s new chatbot and that the experience was “pretty close to
Why the real potential for chatbots is in the enterprise
When VCs get excited about or interested in a new vertical, it tends to be all or nothing. I was recently putting together a presentation on one of these exact kind of verticals, Insurance Tech, when I came across the perfect line to crystallize the idea by TX Zhuo: “For those
The future of shopping is magic: AR beauty, VR malls & no checkouts
In a 1963 episode of the The Jetsons, Jane Jetson has been invited to the theatre. To choose her outfit for the evening, Jane enlists the help of her daughter, Judy, and a futuristic projector. From the comfort of the family living room, the projector is able to enter “dress
Not all machine learning and AI projects panned out in 2016
There was no shortage of news about machine learning and artificial intelligence in 2016. But while some of the stories showed how far the technology has come, others showed how far it still has to go. Google’s AlphaGo game-playing AI algorithm checked in on the positive side. It was able
BotBeat: This week’s top bot stories
VentureBeat’s Bots Channel tracks the most important news and analysis from the exploding fields of bots and messaging. Each week, we select the top stories and present them in in our free weekly newsletter, BotBeat. We include news stories by VentureBeat staff, guest articles from leading figures in the bots community, and posts from a wide
Five Trends Shaping The Future of Customer Experience In 2017
In Business, Marketing|By Blake MorganIt’s that time of year! The 20-somethings drink too much at the holiday party, you book your ski season Airbnb, watch Elf and The Holiday, and reflect back on the year behind you. And as is custom here on Forbes I look at the year ahead in customer
Chat is the new web browser
Few people picked up on one of the most interesting things that David Marcus, head of Facebook Messenger, said at TechCrunch Disrupt in September. In an offhanded comment, Marcus noted that users could book airline tickets and hotels through Hipmunk’s new chatbot and that the experience was “pretty close to