Top 10 IoT developments of 2016

While the Internet of Things is a new slant in the technology venture, its broad and exciting applications have made it a favorite among many tech giants. The technology is rapidly transforming our homes, office spaces and cities to nothing less than a cult sci-fi film. That said, the year

2017 Customer Experience Trends

In Business, Small Business|By Richard ShapiroInnovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. When today’s consumer has questions about your product, it is no longer acceptable to wait for the answers— they must

How HR can benefit from AI and chatbots

Terrible user interface and complex designs have plagued enterprise tools for decades. These tools are not only boring and bulky, but most of them require hours of training, onboarding, and whatnot before you can actually start using them. You end up losing crucial time just figuring out the basic workflow.

Chat is the New Browser

Few people picked up on one of the most interesting things that David Marcus, head of Facebook Messenger, said at TechCrunch Disrupt in September. In an offhanded comment, Marcus noted that users could book airline tickets and hotels through Hipmunk’s new chatbot and that the experience was “pretty close to

BotBeat: This week’s top bot stories

VentureBeat’s Bots Channel tracks the most important news and analysis from the exploding fields of bots and messaging. Each week, we select the top stories and present them in in our free weekly newsletter, BotBeat. We include news stories by VentureBeat staff, guest articles from leading figures in the bots community, and posts from a wide

Chat is the new web browser

Few people picked up on one of the most interesting things that David Marcus, head of Facebook Messenger, said at TechCrunch Disrupt in September. In an offhanded comment, Marcus noted that users could book airline tickets and hotels through Hipmunk’s new chatbot and that the experience was “pretty close to