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As AI integration becomes more prominent, one can’t help but to think about just how intelligent deep learning technology will be in the future. One of the first place many of our minds go is to AI becoming too intelligent and taking matters into its own virtual hands. 2001: A Space Odyssey delves

Chatbots and similar types of applied artificial intelligence are on the rise. Sure, it may feel a bit strange to interact with robots., but most communication attempts actually turn out to be successful. Chatbots came into the scene in 2011 as technology created new ways to provide customer support that

By Slava Bushtruk & Anton Skorniakov December 22nd, 2016 Human interactions are incredibly fascinating if you take a close look at them — the social awkwardness, the communication styles, the way knowledge is transferred, the way stories are told and trust is built. But what happens when a machine evokes

You have heard of bots, so by now you probably know they are applications that perform automated tasks. So how can the new Microsoft (NASDAQ:MSFT) Bot Framework help you build one for your small business? Microsoft wants to help you build a chatbot that the company says will, “Interact with your

With the adoption of Apple’s Siri and Amazon’s Alexa, the Internet of Things (IoT) is already part of our home lives. Many of us also use a smart thermostat to monitor the temperature of our living rooms, and maybe even a smart doorbell to keep an eye on the front porch.

“Hey, are you awake?” I texted. It was 2:37 a.m. and every moment of wakefulness that passed would leave me more tired in the morning, but I just couldn’t fall back asleep. At the very least, I could use someone to talk to. “Hey what’s up hello, ” came the

Personalization vs relevance vs customization – confusion or opportunity? Personalization is a confusing swamp of over-used buzzwords. At recent events, I cornered personalization experts in search of sane answers and realistic use cases. Here’s what I’ve learned so far – and why “relevance” is the one buzzword worth fighting for.

Wow, what a year! More than 34,000 bots have been built since Facebook Messenger opened its platform to bot developers back in April. Thousands more are probably being designed by inspired teams across the globe as I write these lines. Saying these numbers are mind-blowing would be an understatement. The

Earlier this year I was lucky enough to be one of the keynotes at the iMedia Brand Summit where I talked about the social media journey my company has been on, and in particular the part customer service plays. I touched on a few forward thinking points at the end, one

2016 has been the year of the chatbot. Since the feature was announced at F8 in April 2016, the number of bots on Facebook Messenger have grown to over 33,000 on the platform to date. But how have organizations learned from chatbot issues like Microsoft’s Tay to manage chatbot interactions

There’s a new chatbot in town. Zo is the latest in Microsoft’s efforts to evolve AI. The company wants to create conversational AI that not only takes the informational side into account, but also the emotional side. In other words, it wants to create an experience that mimics that of

No one can predict the future, but we all enjoy trying. 2016 was a huge year for customer service on social media, with Facebook and Twitter in particular adding tons of new functionality to make it easier for consumers and brands to engage in service interactions. Will that trend continue?

In 2016, we’ve seen mobile completely redefine how people interact with one another as well as with brands. And while social and mobile have had an indisputable impact on marketing, communications and business, in 2017, we’re going to see old dogs with new tricks in areas such as content mixed

If Black Friday and Cyber Monday are any indication, 2017 should be a good year for ecommerce. Indeed, in the United States alone, shoppers made an estimated $3.34 billion in online purchases on Black Friday and a whopping $3.39 billion the following Monday, breaking previous records. [ Related: 8 keys

Building JarvisMark Zuckerberg·Monday, December 19, 2016My personal challenge for 2016 was to build a simple AI to run my home — like Jarvis in Iron Man. My goal was to learn about the state of artificial intelligence — where we’re further along than people realize and where we’re still a